You can manage your P2P trading settings on the OKX website or mobile app (Pro mode only). Your P2P profile displays your information, ratings, security settings, payment methods, and merchants you follow or block.
Steps to Access P2P Settings
- Website: Navigate to Buy Crypto > P2P Trading > Profile
- Mobile App (Pro Mode): Open the menu, select Buy Crypto > P2P Trading > Profile
Adding or Removing Payment Methods
After accessing your P2P profile:
- Locate the Payment Methods section (labeled Manage Payment Methods on web or Payments in the app).
- Click Add or Add Account to register a new payment method.
- Select your currency, bank, or payment system.
- Verify via authenticator, email, or SMS, then confirm with Add.
To remove a payment method:
- Select the method and click Delete.
- Note: You must retain at least one active payment method to receive funds.
What to Do If Your Bank Card Is Frozen?
This issue typically stems from bank regulations or flagged transactions. To resolve:
- Contact your card-issuing bank immediately.
- Provide any requested documentation (e.g., transaction records).
Identifying P2P Trading Scams
When trading P2P, you interact directly with other OKX merchants. While we rigorously verify users, stay alert for these common scams:
1. Smishing (Fake SMS/Emails)
- Fraudulent messages claiming you’ve received large sums.
- Never click links or share verification codes.
2. Vishing (Fake Support Calls)
- Scammers impersonate OKX staff to extract sensitive data.
- Official OKX support will never request personal details unsolicited.
Verification Tip: Cross-check suspicious communications via 👉 OKX Official Support.
FAQ
Q: How do I report a suspicious merchant?
A: Flag the user via their profile or contact support with transaction details.
Q: Can I trade P2P without KYC?
A: No—OKX requires identity verification for P2P transactions.
Q: What’s the safest payment method for P2P?
A: Bank transfers or verified e-wallets with transaction records.
Q: How long do P2P disputes take to resolve?
A: Typically 24–48 hours after submitting evidence.
For further assistance, use the 👉 OKX AI Chatbot or live support in the app.