Introduction
This guide outlines the trading regulations for verified OKX account holders (excluding users registered in China) participating in peer-to-peer (C2C) transactions on the OKX platform.
Core Trading Principles
1. Identity Verification & Compliance
- KYC Requirements: Users must complete identity verification matching their registered OKX account details.
- Anti-Fraud Measures: Accounts must be personally operated—shared or sold accounts violate platform policies.
- Legal Cooperation: Users must provide requested documentation for anti-money laundering (AML) checks within 24 hours.
💡 Key Term: "KYC" refers to Know Your Customer verification processes mandated by financial regulators globally.
2. Transaction Security Protocols
- Payment Matching: Selected payment methods must align with the seller’s advertised options.
- Real-Name Payments: Anonymous transfers (e.g., third-party payment processors) trigger 15-day C2C suspensions.
- Timely Actions: Sellers must confirm receipt of funds and release crypto assets within 15 minutes of buyer payment.
👉 Explore secure C2C trading methods
Buyer Guidelines
Payment Execution
- Transfer the exact order amount (including transaction fees) via seller-approved channels.
- Click "Payment Completed" only after successful transfer—false claims may freeze accounts.
Dispute Resolution
- If sellers don’t deliver assets, use the in-chat support tool before escalating to OKX’s申诉 system.
| Common Buyer Errors | Consequence |
|---|---|
| Canceling orders without seller consent (3+ times/day) | 24-hour trading ban |
| Multiple payment-timeout cancellations | Restricted buy access |
Seller Obligations
Account Consistency
- Receiving bank/payment accounts must match OKX-registered names exactly.
Order Fulfillment
- Delays beyond 15 minutes for crypto delivery may prompt buyer申诉 and seller penalties.
Pricing Integrity
- Listed prices are final—no post-order negotiation permitted.
⚠️ Penalties: Sellers violating rules face functional restrictions (e.g., frozen withdrawal capabilities).
Risk Disclosures & Legal Notes
- Volatility Warning: Crypto assets (including stablecoins) may lose value rapidly—trade at your own risk.
- Non-Custodial Role: OKX doesn’t mediate disputes or guarantee C2C transaction outcomes.
- Tax Responsibility: Users self-report earnings per local laws; consult tax professionals for guidance.
👉 Understand crypto tax implications
Prohibited Activities & Enforcement
Platforms may suspend accounts for:
- Fraud Indicators: Unverified fund sources or hacked account activity.
- Toxic Behavior: Harassment, threats, or data harvesting in chats.
- Regulatory Actions: Court-ordered freezes or law enforcement investigations.
| High-Risk Scenarios | Platform Response |
|---|---|
| Money laundering ties | Permanent account ban |
| Judicial freeze requests | Asset lockdown until case resolution |
FAQ Section
Q1: Can I use a friend’s bank account for C2C payments?
A: No. Payment accounts must match your OKX KYC name to avoid suspension.
Q2: What if a seller disputes my completed payment?
A: Submit transaction proofs via the申诉 system. OKX may freeze disputed funds during review.
Q3: Are C2C trades insured against losses?
A: No. OKX doesn’t insure transactions—evaluate counterparty ratings before trading.
Q4: How long do account freezes last?
A: Varies by case severity—resolve issues with the requesting authority (e.g., courts).
Final Note: These rules are updated periodically. Check OKX’s official announcements for changes.