1. Introduction
We are committed to full compliance with Know-Your-Customer (KYC) and Anti-Money Laundering (AML) regulations globally. Our policies are designed to:
- Minimize risks associated with financial crimes.
- Protect users from potential losses due to fraudulent activities.
- Maintain operational transparency through robust compliance frameworks.
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2. Policy Framework
2.1 Regulatory Compliance
- Regular updates to KYC/AML policies to align with evolving legal standards.
- Implementation of guidelines for staff to ensure consistent service delivery.
2.2 Risk Prevention Measures
- Identity Verification: Rigorous authentication processes for all users.
- Transaction Monitoring: Ongoing supervision to detect suspicious activities.
- Professional Teams: Dedicated AML units to enforce compliance.
2.3 Key Procedures
- Due diligence for high-risk customers.
- Periodic transaction reviews.
- Mandatory reporting of suspicious activities to authorities.
- Retention of identity/transaction records for 6+ years.
| Prohibitions | Details |
|----------------------------|----------------------------------|
| Credit Card Transactions | Fully restricted. |
| High-Risk Jurisdictions | Users from FATF-listed regions blocked. |
3. Identity Verification
3.1 Required Information
Individuals:
- Basic Details: Name, address, DOB, nationality.
- Photo ID: Valid passport or government-issued ID.
- Live Photo: Holding ID document.
- Contact: Verified phone/email.
Entities:
- Corporate registration documents.
- Ownership structure details.
- Director/shareholder identification.
👉 Why strict KYC protects your investments
3.2 Verification Process
- Submit front/back copies of ID documents.
- Notarized translations for non-English/Chinese IDs.
- Ultimate beneficiary disclosure for entities (25%+ shareholding).
4. Transaction Oversight
4.1 Limits & Monitoring
- Dynamic adjustments to daily trading/withdrawal limits.
- Algorithmic flagging of irregular transaction patterns.
4.2 Suspicious Activity Response
- Account freezes or reversals.
- Non-notification reporting to authorities.
- Right to deny service to high-risk users.
FAQs
Q1: Why is KYC mandatory?
A: To prevent identity fraud, terrorist financing, and comply with global AML laws.
Q2: How long are my documents stored?
A: Minimum 6 years—or longer if submitted to regulators.
Q3: Can I use a credit card?
A: No. Credit card transactions are prohibited.
Q4: What happens if my transaction is flagged?
A: Immediate review; possible suspension without notice.
Q5: Are there restricted regions?
A: Yes. Users from FATF high-risk jurisdictions are blocked.
Q6: How often are policies updated?
A: Regularly, based on new regulatory requirements.