1. Understanding T+N Security Protection
T+N Security Protection is a platform risk control measure applied when users purchase coins via C2C transactions. The system evaluates transaction risks and imposes an N-day restriction on withdrawals and C2C sales for assets equal to the transaction amount. This restriction does not affect other platform transactions or financial services.
2. Purpose of Security Protection
The T+N feature prevents property losses caused by risky fund inflows, safeguarding user assets. Extended restrictions (beyond 24 hours) are part of granular risk control to deter suspicious funds, reduce bank account freezes, and minimize user exposure to financial risks.
3. Identifying T+N Restricted Orders
Three alerts appear during the purchase process:
- During order placement
- At payment confirmation
- While awaiting seller approval
To avoid locked orders, cancel the transaction. Restrictions may last 1, 3, or 7 days (displayed on-screen).
👉 Learn more about transaction security
Note: No T+N alert means immediate withdrawals/sales are allowed.
4. Resolving Active T+N Restrictions
Wait for automatic restriction lift after N days. For T+3/T+7 orders, submit an appeal:
- Navigate to: App → Assets → Locked Assets → View Details
- Select Locked Quota → Appeal Now → Submit Appeal
- Attach evidence (e.g., 1-month bank statements) and submit.
T+1 restrictions cannot be appealed—await automatic release.
5. Preventing T+N Triggers
Restrictions are dynamically calculated by risk controls. Check real-time prompts during orders. If triggered:
- Only the specific transaction is affected.
- No impact on other account activities.
6. Checking Unlock Timelines
- Pending orders: View restriction days in pre-payment popups.
- Completed orders: See unlock time in order details.
👉 Troubleshoot risk control triggers here
FAQ
Q1: Can I transfer restricted coins internally?
A: Yes, internal transfers remain unaffected.
Q2: Why was my appeal rejected?
A: Ensure submitted documents clearly disprove risk associations.
Q3: Do T+N rules apply to all cryptocurrencies?
A: Yes, restrictions cover all assets purchased in the flagged transaction.
Q4: How often do T+N audits occur?
A: They’re instant—linked to order placement.
Q5: Can merchants bypass T+N?
A: No, rules apply equally to all users.
Q6: Where can I report false positives?
A: Use the in-app “Contact Support” feature.