Introduction to Institutional Onboarding
The institutional onboarding process at OKX provides organizations with secure and compliant access to our platform. This comprehensive guide covers all aspects of verification, from initial setup to troubleshooting common issues.
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Getting Started with Institutional Verification
How to Begin Onboarding as an Institutional User
- Navigate to the institutional verification section
- Select your organization type from the dropdown menu
- Prepare required documentation (varies by institution type)
- Complete the Know Your Business (KYB) questionnaire
- Submit for review
The verification process typically takes 3-5 business days after submission of all required documents.
Checking Verification Status
You can track your application status through:
- The verification dashboard
- Email notifications
- Mobile app alerts
Common Verification Challenges
Resolving Submission Errors
When encountering verification submission issues:
- Confirm all fields are completed accurately
- Ensure document scans are clear and legible
- Verify document expiration dates
- Check file format requirements
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Institution-Specific Requirements
Supported Institution Types
OKX currently supports onboarding for:
- Publicly Traded Companies
- Privately Owned Companies
- Financial Institutions
- Trusts
- Family Offices
- Non-Profit Organizations
Documentation Requirements by Institution Type
| Institution Type | Required Documents |
|---|---|
| Publicly Traded Company | Certificate of incorporation, shareholder register |
| Privately Owned Company | Business license, ownership structure |
| Family Office | Proof of assets, investment mandate |
| Non-Profit Organization | Registration certificate, board resolution |
Compliance and Legal Aspects
Beneficial Ownership Verification
We require disclosure of:
- All individuals owning 10% or more of the institution
- Individuals exercising significant control
- Ultimate beneficial owners
AML Program Questionnaire
The Anti-Money Laundering questionnaire is required when:
- Your institution handles large transaction volumes
- Operating in higher-risk jurisdictions
- Providing financial services
Frequently Asked Questions
FAQ: Institutional Verification Process
Q: How long does institutional verification take?
A: The standard processing time is 3-5 business days after complete submission.
Q: What happens if my verification is rejected?
A: You'll receive specific feedback and can resubmit with corrected information.
Q: Can I trade while verification is in progress?
A: Institutional accounts have limited functionality until full verification.
Q: How often do we need to reverify?
A: Annual re-verification is required for all institutional accounts.
Q: Are there different requirements by jurisdiction?
A: Yes, some regions may require additional documentation.
Q: Who can I contact for verification assistance?
A: Our institutional support team is available 24/7 via the help center.
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Best Practices for Smooth Onboarding
- Prepare Documents Early: Gather all required paperwork before starting
- Verify Accuracy: Double-check all information matches official records
- High-Quality Scans: Ensure documents are clear and complete
- Monitor Communications: Check email regularly for status updates
- Designate Primary Contacts: Assign verification responsibility to specific team members
Conclusion
The institutional onboarding process ensures compliant access to OKX's full suite of services. By following this guide and preparing required documentation, organizations can navigate verification efficiently while meeting all regulatory requirements. For additional support, consult our institutional help resources or contact our dedicated verification team.