Introduction to OKX Wallet Security
Forgetting your wallet password requires resetting it through re-importing your mnemonic phrase or private key. Assets cannot be recovered without these credentials. For OKX account password recovery, visit the password reset page.
Resetting Your OKX Wallet
- Open OKX Wallet
- Navigate to: Menu > Password > Recover Wallet
Note: This resets the wallet to its initial state, deleting all stored data.
Importing an Existing Wallet
- Path: ▼ > Add Wallet > Import Wallet > Restore via Mnemonic/Private Key/Cloud Backup
- Multiple derivation paths may appear—ensure you select the correct one matching your original wallet.
Common Import Issues
✔ Multiple mnemonics: Verify you're using the correct phrase
✔ Derived accounts: Add new accounts to locate your target
✔ External wallet origins: Re-import via the original application
Critical Security Practices
🔐 Key Management Requirements:
- Absolute control via mnemonic phrase or private key
- Permanent asset loss if credentials are lost
Backup Procedures
- Select target wallet under Manage Wallet
Choose either:
- Mnemonic phrase (write down)
- Cloud backup (encrypted storage)
Account Management
🛠 Blockchain Limitations:
- Created accounts cannot be deleted
- Removal options vary:
| Wallet Type | Removal Method |
|---|---|
| Mnemonic-derived | Entire wallet reset required |
| Private Key | Direct removal available |
Transaction Troubleshooting
💡 Can't Find Cryptocurrency?
- Custom add tokens via:
Manage Crypto > Custom Tokens > Enter contract address
⏳ Pending Transactions:
- Cancel or speed up via: More > History > Select transaction
💸 Network Fees:
- Charged regardless of transaction success
- Non-refundable (blockchain resource cost)
Irreversible Transactions
⚠ Wrong Address Transfers:
- Blockchain transactions are immutable
Potential solutions:
- Contact receiving platform
- Reach out to token contract team
Customization & Support
🌐 Language Settings:
Menu > Preferences > Language
📣 Feedback Channels:
- In-app support chat
- FAQ knowledge base
FAQs About OKX Wallet
How do I recover a lost wallet password?
Password recovery isn't possible without your mnemonic phrase or private key. You must re-import your wallet using these credentials.
Why don't I see my expected account after import?
This typically occurs when using different derivation paths. Try adding multiple accounts or verify your mnemonic's origin wallet.
Are network fees refundable if my transaction fails?
No. Fees cover blockchain computational resources and are non-refundable, regardless of transaction status.
Can I change my OKX wallet's display language?
Yes. Navigate to Menu > Preferences > Language to select your preferred interface language.
What should I do if I sent tokens to the wrong address?
Immediately contact:
- The receiving platform's support team
- The token's project developers
While recovery isn't guaranteed, some services may assist.
👉 Start Securely Trading on OKX Today
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