Who We Are
OKX is a globally recognized leader in digital asset trading, delivering cutting-edge financial solutions through blockchain technology. Our platform facilitates seamless spot and derivatives trading, empowering users to refine their investment strategies. With advanced infrastructure—including GSLB (Global Server Load Balancing) and distributed server clusters—we ensure a secure, high-performance trading environment accessible via web and mobile interfaces.
We envision blockchain as a transformative force, eliminating transactional barriers and enhancing societal efficiency. Committed to innovation, we continuously elevate user experiences while driving impactful global change.
Key Responsibilities
As a Web3 IT Support Specialist, you will:
- Deliver technical assistance to OKX Bahamas users across multiple channels (phone, email, in-person).
- Troubleshoot and resolve software/hardware issues promptly.
- Escalate complex technical problems to relevant teams.
- Conduct user training sessions for OKX systems and tools.
- Maintain detailed records of technical issues and resolutions.
- Adapt to dynamic support needs in a fast-evolving Web3 ecosystem.
Core Qualifications
- Education: Bachelor’s degree or 4+ years of relevant IT experience.
- Experience: Minimum 2 years in IT support or a comparable role.
Skills:
- Exceptional communication (written and verbal).
- Self-motivated with strong problem-solving abilities.
- Proficiency in managing multitasking workflows.
- Mindset: Thrives in high-pressure, rapid-growth environments.
Preferred Extras
- Industry Knowledge: Fintech or blockchain familiarity is advantageous.
- Language Skills: Multilingual capabilities (e.g., Spanish, Mandarin).
- Global Collaboration: Experience coordinating with distributed teams across time zones.
Why Join OKX?
👉 Discover career growth opportunities at OKX Bahamas
We foster a culture of innovation, offering roles at the forefront of Web3 technology. Our Nassau-based team collaborates with global talent to redefine digital finance.
FAQ
1. What technical skills are essential for this role?
A strong grasp of IT troubleshooting, familiarity with blockchain platforms, and experience in user support systems are critical.
2. Is relocation required for this position?
This role is based in Nassau, The Bahamas. Local candidates or those willing to relocate are preferred.
3. How does OKX support employee development?
OKX invests in continuous learning, providing access to industry certifications, workshops, and mentorship programs.
👉 Learn more about OKX’s innovative ecosystem
4. What’s the work culture like at OKX Bahamas?
We prioritize agility, collaboration, and inclusivity, blending startup energy with enterprise stability.
Note: All applications must be submitted through the official OKX careers portal.
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