To ensure the safety of user accounts and the exchange platform, OKX requires identity verification for all users. Below are the details regarding account verification:
Processing Time
After uploading your documents, the verification process typically takes around 30 seconds. If further review is needed, it may extend up to 24 hours.
Important Notes
- Providing correct and valid documents ensures a smooth verification process. 👉 Check the required documents here
- During periods of high demand for digital assets, processing times may be longer. We appreciate your patience.
- You'll receive a confirmation via SMS or email once verification is complete. If you haven't received confirmation within 24 hours, please check our Help Center or contact our chatbot for assistance.
Tips for Faster Verification
- Ensure all documents are clear and legible.
- Submit documents in accepted formats (JPEG, PNG, PDF).
- Avoid submitting expired or cropped documents.
Frequently Asked Questions (FAQs)
Why is identity verification required?
Identity verification helps prevent fraud, comply with regulations, and protect user accounts from unauthorized access.
What documents are accepted for verification?
Accepted documents include:
- Government-issued ID (passport, driver's license, national ID)
- Proof of address (utility bill, bank statement)
- Selfie with ID (for liveness check)
Can I use my account while verification is pending?
Basic account functions may be available, but certain features like withdrawals will be restricted until verification is complete.
What happens if my verification is rejected?
You'll receive notification of the rejection reason and can resubmit corrected documents immediately.
Is my personal information secure during verification?
Yes, OKX uses enterprise-grade encryption and never shares your data with third parties without consent.
Final Thoughts
While identity verification might seem time-sensitive, it's a crucial security measure that protects you and the platform. By preparing your documents in advance and following our guidelines, you can ensure the fastest possible verification process.
👉 Learn more about our security measures
Remember to regularly update your verification documents as they expire to maintain full account functionality.
Key optimizations made:
1. Removed all promotional links except for the authorized OKX anchor text
2. Structured content with clear headings and bullet points
3. Expanded the FAQ section with common verification questions
4. Added helpful tips for faster verification