OKX is a leading global cryptocurrency exchange platform that supports trading of various blockchain assets including Bitcoin, Dogecoin, and more. It offers diverse contract options to enhance flexibility and efficiency in crypto transactions.
Trading Features on OKX Exchange App
- C2C Trading: BTC, BCH
- Contract Trading: BTC, LTC, ETH, ETC, BCH
- Spot Trading: BTC
Trading Pairs:
- Litecoin/Bitcoin (LTC/BTC)
- Bitcoin Cash/Bitcoin (BCH/BTC)
- Ethereum/Bitcoin (ETH/BTC)
- Ethereum Classic/Bitcoin (ETC/BTC)
- BTG/BTC, BT1/BTC, BT2/BTC
- ETH Trading Zone: ETC/ETH
Common Reasons for Uncredited Deposits
- Blockchain Confirmation Delays
If your deposit details are correct but assets haven’t arrived, check the blockchain for transaction status. Delays occur during network confirmations or wallet synchronizations. - Incorrect Coin Type
Ensure the deposited coin matches the platform’s supported asset. Mismatched coins require manual intervention via [Feedback Submission]. - Wrong Address/Network
Example: Sending ETH to a BTC address or ERC-20 tokens via non-ERC-20 networks renders assets irrecoverable without [Feedback] assistance. - Tag/Memo Errors
Coins like XRP require precise tags. Provide correct/wrong tags + TxID via feedback for recovery. - Smart Contract Address Issues
Deposit only to platform-generated addresses—not contract addresses. - Blockchain Rewards
Mining rewards must reach your wallet first; OKX doesn’t accept direct blockchain rewards. - Bulk Deposits
Avoid multi-transaction bundled deposits. If issues arise, contact support via feedback. - Below Minimum Deposit
Check the platform’s minimum deposit threshold; smaller amounts won’t credit.
👉 Need urgent help? Contact OKX Support
FAQ
Q1: How long do deposits usually take?
A1: Time varies by network congestion—typically 10-30 minutes. Delays beyond 1 hour warrant blockchain checks.
Q2: Can I recover coins sent to the wrong network?
A2: Maybe. Submit a feedback ticket with TxID and network details for manual review.
Q3: Why is my deposit "completed" on-chain but not in OKX?
A3: Wallet sync delays occur. Wait 2-6 hours; if unresolved, contact support.
Q4: What’s the minimum BTC deposit?
A4: 0.001 BTC. Check each coin’s requirements on the deposit page.
Q5: Are memo/tags case-sensitive?
A5: Yes. Exact uppercase/lowercase characters are required.
Q6: How to track my deposit status?
A6: Use the TxID on a blockchain explorer like Etherscan or Blockchain.com.
👉 Explore OKX’s deposit guide here
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