Understanding Special Coin Deposits on BCEX
Special coins such as XRP and XLM require extra attention during deposits. Unlike standard cryptocurrencies, these assets demand two critical pieces of information:
- Deposit Address (Standard for all cryptocurrencies)
- MEMO/Tag (A unique identifier required for these special coins)
👉 Why is the MEMO Tag crucial for XRP/XLM deposits?
Warning: Omitting the MEMO during deposit may result in permanent loss of funds. On BCEX, each user's MEMO is their unique account ID—ensure absolute accuracy when entering it.
Step-by-Step Deposit Process for XLM/XRP
- Log in to your BCEX account and navigate to Wallet > Deposit.
- Select the coin (e.g., XLM) from the list.
You’ll see two fields:
- Deposit Address (Generated by BCEX)
- MEMO (Your account-specific ID)
- Copy both into the withdrawal form on your sending platform.
- Double-check the MEMO—it must match BCEX’s provided ID.
- Initiate the transfer.
Blockchain Transfer Fundamentals
Cryptocurrency transfers involve three phases:
| Phase | Description | Typical Duration |
|---|---|---|
| Initiation | Sending platform processes request | Instant |
| Block Confirmations | Network validates transaction | 10-30 minutes |
| Deposit Completion | Funds credited to recipient address | Automatic |
Pro Tip: Always note the TXID (transaction hash)—your receipt for blockchain-based verification.
Troubleshooting Deposit/Withdrawal Issues
FAQ 1: "My deposit shows ‘completed’ but isn’t in BCEX!"
Solution:
Check the transaction status using the TXID on a blockchain explorer.
- If confirmed but not deposited: Contact BCEX support with your account details + TXID.
- If pending: Wait for network confirmations.
- If no TXID exists: Contact the sending platform.
👉 How to track blockchain transactions like a pro
FAQ 2: "BCEX shows withdrawal success, but recipient didn’t get funds!"
Solution:
- Retrieve the TXID from BCEX’s withdrawal history.
Paste it into the coin’s block explorer.
- If confirmed: Recipient should contact their platform.
- If pending: Allow more time.
- If invalid: Submit a BCEX support ticket.
Key Takeaways
- MEMO/Tag is non-negotiable for XRP/XLM deposits.
- Always verify TXIDs to self-monitor transfers.
- Network congestion may delay confirmations—patience is essential.
Security Note: Never share your MEMO ID publicly—it’s as sensitive as your wallet address.
Need further help? BCEX support accepts queries via official channels only.
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