FAQs About Purchasing Cryptocurrency Through Third-Party Providers

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Understanding Transaction Processing

To ensure smooth Express Buy transactions:


Service Provider Details

Is Express Buy directly handled by Bybit?
No. Bybit doesn’t manage fiat deposits—our partners (e.g., Banxa, XanPool, MoonPay) process all transactions.

Supported Cryptocurrencies & Fiat Currencies
Check the dropdown menus on the order page for available options.

Transaction Limits
Minimum/maximum purchase limits vary by provider and are displayed during checkout.

Accepted Payment Methods


Fees & Conversions

Are there fees?
Bybit charges no extra fees, but third-party providers may apply transaction costs. Confirm fees on their official sites.

Can I convert crypto to fiat via Express Buy?
No. Use the Express Sell feature instead.


Troubleshooting

Delayed Transactions
Common causes:

  1. Incomplete KYC documentation.
  2. Failed payment.
    👉 Contact provider support if delays exceed 2 hours.

Payment Issues
Reach out to your provider directly. Escalate unresolved cases via Bybit’s support form.

Order Status Glossary

StatusDescription
CompletedCrypto transferred to Bybit.
ProcessingPayment pending provider confirmation. Check email for updates.
PaidPayment successful; crypto transfer in progress.
CancelledTransaction failed (e.g., timeout, rejection).

KYC & Account Security

Is Bybit KYC required?
Yes—Level 1 Personal KYC is mandatory. Business KYC isn’t accepted.

Does the provider require separate KYC?
Yes. Complete their verification before purchasing.

Does Bybit store credit card details?
No. Providers manage all payment data securely.


Order History & Regional Restrictions

Where can I view past transactions?
Navigate to:

Can I use non-local fiat currencies?
Depends on provider policies. Confirm with their support team.


Need More Help?

👉 Contact third-party partners for urgent queries.

Pro Tip: Always verify transaction details with providers to avoid delays.


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